We thank you for your interest in our renowned pastels manufactured by Terry Ludwig Pastels, LLC. At Terry Ludwig Pastels, we take customer service and online privacy very seriously. Please review the policies stated below. If you have any questions, do not hesitate to contact us.

SHIPPING POLICY

We utilize FedEx and United States Postal Service. Expedited shipping methods are available. International orders are sent by USPS unless the customer requests another method. Additional fees may apply for expedited and international orders.

We strive to ship our products within 5-7 business days, though it is our goal to ship our products as early as possible.

PRODUCT INQUIRY POLICY

If for any reason you are not satisfied with your order, please contact us.
Unfortunately we cannot accept any returned merchandise due to the nature of our product.

PRIVACY POLICY

Thank you for visiting our website. Our privacy policy informs you about the ways in which we use personal information. By using the site, you are accepting the practices described in this privacy policy.

Collecting Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

QUESTIONS OR CONCERNS

If you have any questions, concerns, or comments regarding our policies as outlined above, you may contact us by using the information below:

By e-mail: customerservice@terryludwig.com
By Phone: 303.795.1232

**We reserve the right to make changes to this policy. Any changes to this policy will be posted.